Crown Shades® Warranty – Lifetime Protection for Your Canopy – Crown Shades

OFFICIAL CUSTOMER SERVICE

Your trusted partner for information, warranty claims, repairs, and product support.

Product Repair

If your Crown Shades product requires repair, please submit a repair request. We provide professional repair services.

Warranty Info

Learn more about our warranty policy and how Crown Shades supports you long after your purchase.

Warranty & Returns Policy

This product has been manufactured under the highest standards of quality and workmanship. We warrant to the original consumer purchaser that all aspects of this product will be free of defects in material and workmanship for 2-year from the date of purchase.

What's Covered Under Warranty:

Defective parts: Replacement for any defective part will be supplied free of charge for installation by the consumer.
Warranty period: Effective from the date of purchase as shown in the purchaser receipt for 2-year.
Original purchaser: Valid for the original consumer purchaser only.

Warranty Limitations & Exclusions:

Not covered: Defects or damage caused by the use of other than genuine parts.
Not covered: Industrial, commercial, or business use of the product.
Not covered: Product damage due to shipment or failure which results from alteration, product abuse, or product misuse, whether performed by a contractor, service company, or consumer.
Not covered: Labor charges and/or damage incurred in installation, repair or replacement.
Not covered: Incidental or consequential damage.

*Please keep your proof of purchase to avail warranty and return services.

FAQ

Find answers to common questions about product use, maintenance, and troubleshooting.

Q1: How do I request a product repair?

A1: You can submit a repair request through the "Product Repair" section on this page. Please provide your product model, purchase channel, problem description, and your contact information. Our support team will contact you within 24 hours to guide you through the next steps.

Q2: What is your return policy?

A2: We offer a 30-day return policy for products in original, unused condition with all packaging and accessories. Returns must be initiated within 30 days of delivery.

Q3:What if I need to replace parts?

A3:We provide original part replacement services. You can submit a part replacement request through the "Product Repair" service. Please specify the part name and model you need to replace (if known). Our team will assess availability and provide a quote (if outside the warranty period).

Q4: How long does it take to receive replacement parts?

A4: Replacement parts are typically shipped within 2–5 business days. If a specific part requires additional processing time, our support team will notify you promptly with an updated timeline.

Q5: Can I purchase replacement parts separately?

A5: Yes. Replacement parts are available for purchase directly through ourofficial website. If you need help identifying the correct part, our customer care team is happy to assist.